Linna Hoang is a Certified Emotional Intelligence Practitioner and since then has helped over 50 leaders through EQ assessments. She has over 15+ years Human Resource experience where she coaches Senior leaders on their leadership and interpersonal skills.
1. What made you decide to become certified?
Linna: I got the opportunity to become certified after I had my own assessment done. I was so excited as I noticed changes in my own self awareness and the improvement of my relationships with people at work and home. I also noticed a huge difference in how I showed up at work and began noticing that my career and business started to pick up as I started changing behaviours. This awareness has given me a whole new perspective on myself an others. As I noticed how much it impacted me in both my work and home life, getting the opportunity to become certified as the biggest blessing!
2. What's your favorite thing about doing an assessment?
Linna: My favourite thing is helping people understand why they are having the issues they are experience today. Whether it is a lack of confidence, feeling overwhelmed all the time, not moving up in their career, difficulty connecting with others, etc. The list is endless. It all links back to EQ and to be able to do a deep dive and really help them understand the why and how it is impacting their life is profound.
3. What would you say is the BIGGEST misconception of EQ?
Linna: One of the biggest misconceptions is that individuals tend to think they have good EQ naturally. That might be the case in some areas, but definitely not all. With every client I've coached, there is ALWAYS something to improve on. This lack of self awareness and the thought that we have good EQ can be a closed mindset, assuming we don't have more to learn. The other misconception (as there are many, I couldn't pick just one) is that EQ is something that isn't tangible and can't be changed or improved on. Emotional Intelligence can sometimes have a reputation of being "touchy, feely" and is something that is a "nice to know." However, understanding your EQ can really change your behaviours, and how you connect with yourself and others. Connection is one of the greatest gives people can have. Whether you are connecting with employees, colleagues, clients etc etc. This is where EQ can be so powerful.
4. What was the biggest transformation you've seen so far?
Linna: The biggest transformation was a leader who I coached as they were not getting what they needed from their team. I received feedback from their employees and their was a clear disconnect between their leader’s intention and how it was received by their employee. Employee’s felt the leader was micromanaging and was afraid to do anything wrong. During 1 on 1’s they felt like they were getting interrogated and didn’t feel comfortable with being open and honest with their work. The leader was shocked when I delivered the message and was clearly upset and hurt. We did an EQ assessment on the leader and got some really great insight. The leader had high empathy compassion, which means he cares about people, however the empathy accuracy was very underaccessed. So he is caring but caring about the wrong thing. What we realized (amongst many other things) was that he thought he was providing guidance, was supporting the employee and trying to be clear on how they should carry out certain initiatives. He wanted to ensure his employees didn’t make any mistakes and came from a place of care. However, employees took it as micromanaging. Through a few coaching sessions, things turned around for this team and they now enjoy working with this leader. They’ve developed a more personal relationship as opposed to just a work relationship.
5. What is generally someone’s reactions after they receive their results?
L: Most people react similarly. They notice things that resonate and that are true right away. They also notice things they don’t resonate with, which is the best part. Through the debrief session, we quickly realize that it is true, however they didn’t realize it until the assessment. That is the beauty of getting an EQ assessment. Learning things about yourself that you didn’t realize or didn’t know why you act the way you act in certain situations!
6. How can this benefit someone in their personal life?
L: By understanding your EQ, you will get be able to see why you are the way you are and more importantly, how this impacts your behaviours and relationships.
7. How can this benefit someone in the workplace?
L: By understanding your EQ, it will help you reach your goals faster and more effectively. A lot of times in the workplace, we fall into the same patterns. Whether that is not being able to be seen as a leader, having a team that is disconnected, feeling unfulfilled in a current job etc. EQ can help navigate all this and why you might be holding yourself back because of a lack of awareness on how you are showing up and connecting with others.
8. Who should take this assessment?
L: The reason I am so passionate about EQ is that I really do think it can benefit everyone. Typically, assessments should be completed for people who are adults. As our brain still develops until the age of 25. Therefore, we typically like to wait until an individual is older than 25 to do an assessment.
To book a Free EQ info session with Linna, please check out the link below! 👇👇